Business process reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed.
Hammer, M., & Champy, J. (1993).
Reengineering the corporation. New York: HarperBusiness., 83.
Michael Hammer (co-founder of business process reengineering) , has a PhD in computer science. He applied
object-oriented methodologies to business problems as the business community had never come up with a model of why they did things the way that they did them. A business got "
lucky", made lots of money, then went out of business. Why?